Senior Technical Consultant – £60k DOE

Position – Permanent, Location – Variable

Avaya, WFO, Contact Centre, IVR, Managed Services, Speech Analytics, Workforce Optimisation, WFM, IPI, PCI, Omni-Channel, Avaya Aura, Avaya Communication Manager, Avaya Red, Avaya Blue, Avaya Cloud Solutions, Consultant, Engineer, Specialist, ACSS, ACIS.

Chapman Tate Associates are seeking a Technical Consultant (Avaya) to join a leading System Integrator. This role offers flexible working from home, client site or my clients office.

My client has been recognised for their continued growth and excellence towards providing high quality solutions to their customer. They have also continued to grow and deliver unparalleled technical and consultative solutions around the Unified Communications and Contact Centres market.

They are proud to have deep and long lasting relationships with leading vendors such as Avaya, BT, Gamma, Microsoft, VMWare.

 

Key responsibilities will include (but not limited to):

Provide support for Avaya RED and BLUE products and manage faults that arise.

Resolve customer issues (incidents / problems) ensuring contracted SLAs are met.

Provide reactive assistance for customer faults, attend customer sites where required, and work with other engineers where required to provide a resolution.

Assist the sales team and perform a pre-sales function when necessary.

Create, update and maintain necessary documentation.

 

Experience:

Experience in a Customer Facing/Consultative environment.

Product knowledge of Data, Voice, IP and converged communication solutions

Recognition of the challenges involved in working in the service industry, with particular emphasis placed on customer focus solutions, managed services and consultative selling.

Excellent experience in Avaya technologies such as:

– RED and BLUE Products.

– Avaya Aura System & Session Manager.

– Avaya Communication Server

– Avaya Communication Manager

– Avaya Aura Contact Centre

– In-depth knowledge of enterprise voice design principles, products and protocols.

– Analytical, problem-solving and decision-making skills.

Knowledge of WAN/LAN topologies and protocols, networking technologies. (Ethernet, TCP/IP, BGP, OSPF, PIM, SNMP, MPLS).

Desirable:

Avaya Contact Recorder Call Management System Client Enablement Services (CES)

Avaya Aura Conferencing

Avaya WFO

Avaya Certified (ACSS, ACIS)

 

Salary is up to £60,000 DOE + Car Allowance/Car + Benefits

 

For more information please call 0121 285 5529