🔍 ServiceNow ITOM & Service Mapping Consultant
📍 Hybrid – Zurich, Switzerland (2-3 days onsite per week)
💼 Contract | ⏳ 6 Months | 💷 Outside IR35
Chapman Tate Associates are working with a leading global organisation to deliver a key piece of their digital transformation roadmap. We are seeking a highly skilled ServiceNow ITOM & Service Mapping Consultant to drive the design, implementation, and optimisation of ITOM modules, with a strong focus on Service Mapping and Discovery.
✅ Key Responsibilities:
- Lead the deployment and enhancement of ServiceNow ITOM, particularly Discovery, Service Mapping, and CMDB.
- Work closely with infrastructure and application teams to identify critical business services and map them accurately in ServiceNow.
- Ensure data quality, CMDB health, and dependency mapping are maintained to support broader ITSM and operational goals.
- Design and implement automation workflows aligned with ITOM best practices.
- Support integration with other tools and technologies within the IT ecosystem.
🔧 Skills & Experience Required:
- Strong experience delivering ServiceNow ITOM solutions, with a particular focus on Service Mapping.
- Deep knowledge of CMDB architecture and best practices for configuration and population.
- Hands-on experience with Discovery probes/sensors and troubleshooting.
- Strong stakeholder engagement skills in complex, enterprise-scale environments.
- Previous experience working on international/hybrid projects preferred.
💡 Bonus Skills:
- ServiceNow certifications (e.g., CIS–ITOM, CSA).
- Exposure to cloud and hybrid infrastructure (AWS, Azure, on-prem).
- Fluent in English; German is a plus.
If you're a ServiceNow expert ready to make a real impact on a mission-critical platform, we want to hear from you.